iRobot's partnership with RightNow Technologies for its customer service has won kudos from CRM Magazine. The company says service has improved significantly and costs have been cut as a result.
Some stats I hadn't seen before:
* An offshore contact center launched within eight weeks for half the cost
* The company is now capable of administering 4,000 customer surveys monthly to garner customer insight
* The self-service rate improved to 97 percent
* Marketing contacts increased from 300,000 to 750,000
Thanks, jsrn!
Tags: iRobot, robot
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